Official Customer Guarantee & Policy
At MyBazaar24, every single product is quality-tested before packaging. To protect our customers and ensure seamless doorstep service, we offer a crystal-clear 48-Hour Transit Damage Replacement Policy.
1. 48-Hour Free Replacement Guarantee
If your package arrives physically damaged, with missing parts, or non-functional due to courier transit handling:
- Please notify our official WhatsApp Helpdesk at +91 81359 52290 or email support@mybazaar24.in within 48 hours of parcel delivery.
- Share a clear unboxing photo or video showing the outer shipping label and the damaged part.
- Once verified by our support team, a 100% Brand New Replacement unit will be dispatched to your address at ZERO additional cost within 24–48 hours.
2. Replacement-Only / No Cash Refund Terms
In accordance with direct warehouse fulfillment guidelines, all orders are eligible for 100% Free Replacement only. We do not process cash refunds or bank returns once a product has been delivered in good condition.
3. Order Cancellation Terms
- Orders can be cancelled free of charge within 12 hours of placement or before the shipping label is generated at the warehouse (whichever is earlier).
- Once an order is handed over to the courier (Amazon Shipping / Bluedart), in-transit cancellation is not supported.
4. WhatsApp Support Desk
For instant assistance, our dedicated customer support team is available from 10:00 AM to 8:00 PM (Mon–Sat):
📱 WhatsApp Helpline: +91 81359 52290
✉️ Official Email: support@mybazaar24.in